Student library login errors: "Login failed: Invalid username, password, or ID"

We're getting a large uptick in the number of students having difficulty logging into library databases from off-campus.

The reason is that all students (new and current) are being required to update their SWOSU Student Outlook passwords. Remember that the library's proxy server uses the student's Outlook account to verify the student's status. Until the student updates his or her Outlook password, the student will be unable to login to the library's databases.

ITS has instructions for students on updating Outlook passwords here: http://www.swosu.edu/administration/its/students/live-email-faqs.aspx.

The library cannot update students' Outlook passwords. If a student is unable to update his or her password, refer the student to the ITS Helpdesk at (580)774-7070 or suggest the student email helpdesk@swosu.edu from another email account.

Jon

P.S. The mandatory password update wasn't ITS' doing; it's a gift from Microsoft. ;-)