Update (March 1, 2009): This issue has been fixed with the latest Ebrary record reload. All Ebrary titles will work from any on or off campus PC with Java 1.6 or later installed.
- Jon W.
Due to an apparent communication breakdown either here or at Ebrary, our Ebrary titles now require the use of the Java Ebrary reader. Unfortunately, the Java reader doesn’t work for off-campus patrons. The Java client will install on off-campus PCs, but patrons will see this error message when they try to open an Ebrary book: "Expired or invalid session. You may need to refresh this web page."
Clicking "OK" causes the error to appear once more; another click on "OK" clears the error. Clicking the blue Ebrary reader button a second time in IE 7 causes this IE error message to pop up: "There was an error opening your document [code: 45]. Session unavailable. Please this page and try again."
This issue only affects off-campus patrons; the Java Ebrary reader works correctly for on-campus patrons. I’m working with Ebrary on a fix, but there’s no workaround for off-campus patrons at this time.
Jon W.
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